FREQUENTLY ASKED QUESTIONS

Everything you need to know before your creation begins its journey.
How do I place an order?

Choose your product, select the available options, add it to your cart and complete checkout. If a product requires personalisation, we'll explain how to send us your details or reference images.
Are your products ready-made or made to order?

Most of our creations are made to order. Each piece is 3D printed, finished and checked before it makes its way to you.
Can I personalise a product?

Yes! Selected products can be personalised with names, photographs, messages, colours or other details. Personalisation options will be mentioned on the individual product page.
How do I send my photograph or reference image?

After placing your order, you can send your photograph or reference image to us through WhatsApp or email. Please include your name and order number so we can match it to your request.
Can you make something that isn't on the website?

Absolutely. If you have an idea for a toy, gift, desk object or completely custom creation, get in touch with us. We'll let you know what's possible.
What material do you use for 3D printing?

We primarily use quality 3D-printing materials such as PLA and PETG, selected according to the product and its intended use.
Will my 3D-printed product look exactly like the pictures?

Every piece is individually produced, so slight variations in colour, layer lines and surface finish can occur. These are natural characteristics of the 3D-printing process and are part of what makes each piece unique.
How long does it take to make my order?

Because many of our products are made to order, production time varies by product. The estimated processing time is 2-5 working days.
Where do you ship?

We currently ship across India.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase. However, shipping is free for orders above ₹999.
Can I return or exchange my order?

If your order arrives damaged, defective or incorrect, please contact us. We'll review the issue and provide an appropriate resolution, which may include an exchange, replacement, repair or refund where applicable.
What if my order arrives damaged or I receive the wrong product?

Please contact us as soon as possible with your order number and clear photographs of the issue. We'll review it and help resolve the problem.