Shipping policy

Shipping & Delivery

Last updated: 20 August 2026

At The Toy Spool, many of our creations are made to order. Each piece is 3D printed, checked and packed after your order is confirmed.

Where do you ship?

We currently ship across India.

How long does it take to process my order?

Orders generally take 2–5 working days to process and prepare for dispatch.

Personalised or made-to-order products may occasionally require additional time. If your order needs additional production or personalisation time, we'll communicate this with you.

How long does delivery take?

Once your order has been dispatched, delivery generally takes 3–7 working days, depending on your location and courier service.

Delivery timelines are estimates and may vary due to:

Courier delays
Weather conditions
Festivals and peak periods
Remote delivery locations
Operational disruptions
Incorrect or incomplete address information

How much does shipping cost?

Shipping charges are calculated based on your delivery location and are displayed at checkout.

Free shipping

Orders of ₹999 or more qualify for free shipping within our applicable shipping service areas.

Do you offer Cash on Delivery?

No. We currently do not offer Cash on Delivery.

Orders are processed after successful online payment.

How can I track my order?

Once your order has been dispatched, we'll share the available tracking details with you through the contact information provided with your order.

What if my parcel is delayed?

If your parcel appears to be delayed beyond the expected delivery period, please contact us with your order number and we'll help you check its status.

What if my parcel arrives damaged?

Please contact us as soon as possible after delivery.

Please send us:

Your order number
Clear photographs of the outer packaging
Clear photographs or video of the damaged product

Please keep the original packaging until the issue has been resolved.

Incorrect delivery address

Please check your shipping address carefully before placing your order.

If you notice an error, contact us immediately. We'll try to update the address before dispatch, but changes cannot be guaranteed once the order has been shipped.

If a parcel is returned because of an incorrect or incomplete address, additional shipping charges may apply for re-dispatch.