Privacy policy

Last updated: 20 August 2026

At The Toy Spool, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect, why we collect it and how we use it when you visit our website, place an order or communicate with us.

Information We Collect

Depending on how you interact with us, we may collect:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase details
  • Information necessary to process payments
  • Messages and enquiries you send to us
  • Personalisation details
  • Photographs or reference images submitted for personalised products
  • Information you provide through WhatsApp or email
  • Information collected through cookies and similar technologies when you use our website

How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Arrange delivery of your products
  • Communicate with you about your orders
  • Respond to enquiries and provide customer support
  • Create personalised products according to your instructions
  • Process exchanges, refunds or other order-related requests
  • Improve our products, services and website
  • Understand how customers use our website
  • Prevent fraud, misuse and security issues
  • Comply with applicable legal and regulatory requirements
  • Send promotional communications where permitted and where you have chosen to receive them

Photographs and Reference Images

For personalised products, you may send photographs or reference images to us through WhatsApp or email.

We use these images for the purpose of creating and fulfilling your personalised order.

We will not use your personal photographs or images for advertising, social media, marketing or promotional purposes without appropriate permission.

Please only send photographs or other content that you have the right or permission to provide for your order.

Payment Information

Payments made through our website are processed by third-party payment providers.

We do not normally receive or store your complete card, UPI or banking credentials on our own systems.

Payment information is handled by the relevant payment provider according to its own privacy and security practices.

Shopify

Our online store is powered by Shopify. Shopify and its service providers may process information necessary to operate our online store, process transactions, provide checkout functionality and deliver related services.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember preferences
  • Understand website usage
  • Improve the shopping experience
  • Measure website and marketing performance

We may use analytics and advertising services such as Google or Meta where enabled.

Sharing Your Information

We may share relevant information with trusted service providers where necessary to operate our business, including:

  • Shopify and related service providers
  • Payment providers
  • Courier and delivery partners
  • Technology and service providers
  • Analytics providers
  • Marketing or advertising service providers, where applicable

We do not sell your personal information as a standalone product.

Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including fulfilling orders, providing customer support, maintaining appropriate business records and meeting applicable legal obligations.

Personalisation photographs and reference images are retained only for as long as reasonably necessary to fulfil and support the relevant order, unless we have another lawful reason to retain them.

Your Privacy Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including requesting access to, correction of, or deletion of your information, or withdrawing consent where processing is based on consent.

To make a privacy-related request, please contact us using the details below.

Children's Privacy

Our website is intended for customers and purchasers who are able to make purchases and provide the required information.

If a parent or legal guardian believes that information relating to a child has been provided to us and should be removed, please contact us.

Third-Party Links

Our website may contain links to third-party websites or services, such as Instagram, WhatsApp or other external platforms.

We are not responsible for the privacy practices or content of those third-party services. We recommend reviewing their respective privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or applicable legal requirements.

Any updated version will be published on this page with a revised "Last updated" date.

Contact Us

If you have questions, concerns or requests relating to your privacy or personal information, please contact us:

Email: hello@thetoyspool.in
WhatsApp: +91 8427350093